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  • About Move On Rentals

    Compliance

    Compliance

    Letting Agents are required to be a member of a redress scheme. We belong to The Property Ombudsman redress scheme, and you can seek redress by writing to the scheme at:

    Milford House, 43-55 Milford Street, Salisbury, Wiltshire. SP1 2BP

    Telephone no: 01722 333306

    Website:             www.tpos.co.uk/

    Email:                admin@tpos.co.uk

    The Property Ombudsman Logo

    2021 -TPO certificate - Move On Rentals

     

    Before a complaint can be escalated to the redress scheme, clients are initially required to go through our complaints procedure, a copy of which is available upon request.

    The TPO Code of Practice for Letting Agents can also be found here: TPO Code of Practice

     

    Client Money Protection

    From 1 April 2019 letting agents are required to have Client Money Protection. Our provider is ‘Client Money Protect’ and their website is www.clientmoneyprotect.co.uk. A copy of our Client Money Protection Certificate is here: