Letting Agents are required to be a member of a redress scheme. We belong to The Property Ombudsman redress scheme, and you can seek redress by writing to the scheme at:
Milford House, 43-55 Milford Street, Salisbury, Wiltshire. SP1 2BP
Telephone no: 01722 333306
Before a complaint can be escalated to the redress scheme, clients are initially required to go through our complaints procedure, a copy of which is available upon request.
The TPO Code of Practice for Letting Agents can also be found here: TPO Code of Practice
Client Money Protection
From 1 April 2019 letting agents are required to have Client Money Protection. Our provider is ‘Client Money Protect’ and their website is www.clientmoneyprotect.co.uk. A copy of our Client Money Protection Certificate is here: